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1. Introduction

These Terms & Conditions (the “Terms”) set out the contract between Sparkfied and any client or user engaging our services. By instructing Sparkfied, you agree to these Terms.

2. Definitions

  • “Services” means the professional services Sparkfied provides — digital marketing, accounting & bookkeeping, video production, UI/UX, web & app development.

  • “Client” means the party receiving the Services.

  • “Agreement” means these Terms together with any proposal, quotation or scope of work accepted by the Client.

3. Proposals & acceptance

  • A written proposal or statement of work (SOW) will describe the scope, deliverables, timings and price. Acceptance occurs when the Client signs the proposal or pays an agreed deposit.

  • Any changes to scope require written agreement and may change the fees and schedule.

4. Deliverables & timescales

  • We will use reasonable skill and care to meet agreed milestones. Delivery dates are estimates unless expressly stated as fixed.

  • Delays caused by the Client (late feedback, missing assets) may extend delivery timelines and could incur additional charges.

5. Client obligations

  • The Client must provide accurate information, access to accounts, timely feedback and any materials required for delivery.

  • The Client is responsible for regulatory compliance for their products and services (e.g. financial services, healthcare).

6. Fees, invoicing & payment

  • Fees are as set out in the accepted proposal. Payment terms are 14 or 30 days from invoice date unless otherwise agreed.

  • For new Clients, we may require a deposit (commonly 20–50%) before starting work.

  • Late payments may incur interest or suspension of Services. All fees exclude VAT (where applicable).

7. Expenses

Reasonable third-party costs (paid advertising spend, stock assets, paid plugins, hosting) will be invoiced to the Client or paid from a client billing account as agreed.

8. Intellectual property (IP)

  • On payment in full, the Client receives a licence to use final deliverables for the agreed purpose.

  • Sparkfied retains ownership of pre-existing tools, templates, training materials and any general know-how used.

  • The Client warrants they own or have rights to any materials supplied (logos, photographs) and indemnifies Sparkfied against IP claims arising from client-supplied content.

9. Confidentiality

Both parties will keep confidential information private and not disclose it except to employees, subcontractors or advisors who need access to perform the Services, or as required by law.

10. Data protection

Each party will comply with applicable data protection laws. Where Sparkfied processes personal data on behalf of the Client (e.g., bookkeeping data, campaign audiences), a data processing addendum will be supplied and signed.

11. Subcontracting

We may engage subcontractors to perform parts of the Services. We remain responsible for their work.

12. Warranties & disclaimers

  • Sparkfied warrants that Services will be provided with reasonable skill and care.

  • Except as expressly stated, all other warranties are excluded to the fullest extent permitted by law.

13. Limitation of liability

  • Sparkfied’s liability for direct loss arising from negligence or breach will be limited to the total fees paid under the relevant SOW or contract in the 12 months preceding the claim.

  • We are not liable for indirect, special or consequential losses (loss of profit, business interruption).

  • Nothing in these Terms limits liability for death or personal injury caused by negligence, or other liability which cannot be limited by law.

14. Indemnity

The Client indemnifies Sparkfied against claims arising from Client content, unlawful instructions, or breaches of third-party rights.

15. Cancellation & termination

  • Either party may terminate for material breach if the breach remains uncured after 14 days’ written notice.

  • On termination, the Client pays for Services performed and reimbursable expenses incurred up to the termination date.

  • For long-term retainers, cancellation terms will be set out in the SOW (commonly 30 days’ notice).

16. Refunds & disputed invoices

Any disputes should be raised promptly. Refunds are provided only where expressly agreed in writing. Disputed charges should be notified in writing with reasons.

17. Force majeure

Neither party is liable for failure to perform due to events beyond reasonable control (e.g., strikes, pandemics, natural disasters). Time for performance will be extended accordingly.

18. Changes to Terms

We may revise these Terms. Updated Terms will be posted on our website with the effective date. Continued instruction after updates constitutes acceptance.

19. Governing law & jurisdiction

These Terms are governed by the laws of England and Wales. Parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

20. Contact

For questions about these Terms, contact: hello@sparkfied.com
 Registered: SPARKFIED LTD — Co. No. 15929295 | Registered office: Flat 23, 18 Purley Way, Croydon, CR0 3FL, UK